Unlike typical sole-proprietor offices, our firm is staffed with a large team, allowing us to respond promptly to client requests as a unified team.
Clients with a Monthly Retainer Contract are assigned a dedicated staff member. However, client information is shared within the team, so even if the primary contact is unavailable due to travel or leave, another team member can respond accordingly. As a rule, we strive to provide a response to all inquiries within one business day.
In addition to traditional communication methods such as email, phone, and fax, we also utilize a business chat tool called Chatwork. This allows for faster response times and quicker information sharing within the team, ensuring more comprehensive support.

One of the most common inquiries we receive is about utilizing employment-related subsidies.
While the application process for such subsidies is a service exclusively handled by certified labor and social security attorneys in Japan, it is often complex and carries risks such as potential liability for errors. For this reason, many firms avoid handling these applications altogether, or limit themselves to only a few types.
At Guscoord, we actively track the latest subsidy programs updated annually, and offer wide-ranging support to match our clients’ needs. We not only identify the most advantageous subsidies among many options but also suggest combinations of programs when applicable.
The employment-related subsidies we handle differ from "grants" provided by the Ministry of Economy or local governments — if eligibility criteria are met, subsidies are guaranteed to be paid. We conduct thorough reviews of submitted documents based on these criteria, ensuring successful outcomes unless falsified information is submitted or there is a sudden policy change by the authorities. As a result, our firm maintains a high success rate of over 98% in approved applications.

Our office provides services in multiple languages, including English and Chinese. In addition to phone and email communication with clients, we can also prepare bilingual documents such as employment contracts and work rules in Japanese and English. In 2019, we published a bilingual guide to Japanese social insurance and labor laws, demonstrating our active commitment to supporting the employment of foreign workers.

A significant portion of our clients come from the tourism industry (including accommodation, food and beverage, and retail/wholesale), the IT industry (including call centers), and the construction-related industry (including real estate, design, and industrial waste management). With a wealth of experience and knowledge in these fields, we can efficiently address industry-specific labor and HR challenges and provide practical solutions.
While confidentiality obligations prevent us from sharing specific client information, our deep understanding of labor and HR practices within each sector gives us a competitive edge in supporting businesses in similar industries.

As a leading HR and labor law firm in the era of digital security, our firm was the first professional service office in Okinawa to obtain ISO/IEC 27001 certification—the international standard for Information Security Management Systems (ISMS).
In addition to supporting the implementation of secure My Number management systems, we also offer outsourced My Number administration services for the employees of our client companies.

Since its founding, our firm has established strong partnerships with professionals in various legal and financial fields. This enables us to offer one-stop solutions for a wide range of client needs.
We are a member of “Okinawa M&A Support,” a professional group specializing in M&A (mergers and acquisitions), business succession, and corporate revitalization. While M&A as a tool for succession planning is growing in Okinawa, there remains a shortage of experienced professionals in this area. Our firm provides comprehensive support in collaboration with M&A experts, from intermediary coordination to delivering specialized professional services in a seamless manner.

https://okinawa-ma.com/